Straight answers, before you have to ask them.
What does it cost?
Projects start from RM 2,000 as a one-off build, plus a small monthly running cost
for the WhatsApp API and hosting. Where you land depends on how much you switch on — ordering and
a member club sit at the lower end; full automation with win-backs, bookings and review routing
sits higher.
You get the exact number in writing after the free audit, before you commit. The audit itself is
free either way.
Do I have to stop using GrabFood or foodpanda?
No, and we wouldn't advise it. They're good at bringing you someone new. This is about the
repeat visits after that — the orders you shouldn't be paying commission on. Most
restaurants run both, and simply move their regulars across over time.
Do I need to change my number?
No. We can move your existing restaurant number onto the WhatsApp Business API, or set it up on a
separate number if you'd rather keep the two apart. Your customers keep messaging the number
already printed on your receipts and signage.
How do customers end up on my WhatsApp in the first place?
A QR code on the table, receipt or takeaway bag is the usual way — they scan and the chat opens
with your menu. It also works from your Instagram bio, Google listing, and click-to-WhatsApp ads.
Do I need someone technical to run it?
No. We build it, test it and hand it over documented. Day to day your team just replies in a normal
shared inbox — if your staff can use WhatsApp, they can use this. The reminders, birthdays and
win-backs run on their own.
I already have a POS / loyalty system. Does this replace it?
Usually not — it sits in front of it. Your POS is where the transaction happens; this is where the
conversation happens. If your system can talk to other software, we can connect the two so points
and visits stay in sync.
Will it annoy my customers?
It shouldn't, and that's a design decision. Messages go only to people who opted in, there's an easy
way out, and we deliberately keep the frequency low. A birthday note and an occasional win-back is
welcome; weekly blasts are how you get blocked.
